Learner policies

Please click to download each policy. Further information can be found by scrolling down

appeals

code of conduct

complaints

conflict of interest

equality, diversity and inclusion

internal quality assurance

Complaints

We aim to give you an excellent learning experience but in case of dissatisfaction this policy provides examples of complaints that may occur for a centre, provider or learner and lays out the process that should be followed in the event of a complaint.

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Privacy

For training providers to be able to meet statutory responsibilities to provide you with training we need to collect data
about you, your previous qualifications
and your employment status.

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malpractice and maladminstration

plagiarism, collusion and cheating

privacy

reasonable adjustments

recognition of prior learning

safeguarding and prevent

Malpractice and Maladministration

This policy provides the definition, and examples, of Malpractice and Maladministration which may occur in connection with centres, providers or learners, and describes the process for preventing, investigating and dealing with it.

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Code of Conduct

Our code of conduct outlines the behaviours we expect of our learners.

Equality, Diversity and Inclusion

This policy outlines our approach to EDI.

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Appeals

The policy provides definitions and examples of appeals and outlines the process for making an appeal regarding any issue in relation to your ILM programme or qualification. 

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Conflict of Interest

Azesta recognises tutors/assessors take part in legitimate activities outside their centre roles. This policy outlines the procedures for the disclosure and management of conflicts of interest within our business as an ILM provider.

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Reasonable Adjustments

Learners with a disability, specific learning need or medical condition might need extra support to help them complete the programme. Assessment standards cannot be changed but reasonable adjustments can be made. 

Safeguarding and PREVENT

Our Safeguarding and Prevent policy and how to report any concerns.

Internal Quality Assurance

This policy provides equality and fairness for all and applies to current and potential learners and any person or companies associated with the operation of our business.

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Plagiarism, Collusion and Cheating

The policy provides the definition, and examples, of plagiarism, collusion and cheating which may occur in connection with centres, providers or learners, and describes the process for preventing, investigating and dealing with plagiarism, collusion and cheating.

Recognition of Prior Learning

This policy outlines the Recognised Prior Learning process whereby evidence of a learner’s previous achievements, knowledge, understanding, or skills they already possess is used to demonstrate competence or achievement against a unit or qualification.